ZonePHONE
A telephone system that knows who is calling.
Overview
ZonePHONE is the telephony module of the Zone platform: a SIP telephone system that shares its records with ZoneCRM. An inbound call opens the caller's record before it is answered, an outbound call is placed from that record, and call history and recordings are filed against the contact. It runs in the cloud or on the organisation's own premises, and can replace an existing PBX or work alongside it.
Summary
| Platform | Web, SIP |
|---|---|
| Status | Live |
| Website | zonecrm.io |
| Built by | MassIO |
What it does
- SIP telephone system for desk phones, softphones and mobile clients
- Inbound screen-pop and one-click outbound calling from the customer record
- Call history and recordings filed against the contact and the deal
- Cloud or on-premises, with an existing SIP trunk and number range
- Part of the Zone platform, with chat, mail and files on the same record
Further products
ZoneCRM
Web
People, companies, deals and everything that happens to them.
ZoneCHAT
Web, iOS
WhatsApp campaigns and a shared inbox, on the record.
ZoneMEET
Web
Video meetings on a server you own.
ZoneMAIL
Web, IMAP, SMTP
Mailboxes on your own domain, behind one sign-in.
ZoneCAL
Web, CalDAV
Shared calendars that open in the apps you already use.
ZoneFILES
Web, desktop and mobile sync
Files, folders and share links, on your own server.
ZoneVIS
Web
What the AI assistants say when customers ask about you.
ZoneBOARDING
Command line
Every account a colleague needs, created and closed in one step.
Legisure
Web
Certificate of Sponsorship management for UK immigration lawyers and sponsor licence holders.
LOOK
iOS
Proximity discovery for people who are in the same place.
Rested
macOS
A macOS break reminder that defers to the work in progress.
LaterUp
Web, browser extension
Every video you want to keep, in one place.
Converto Calculate
iOS, iPadOS, macOS
Live rates, instant conversion.
Questions about ZonePHONE
What kind of telephone system is ZonePHONE?
A SIP-based system, built on Asterisk, that runs in the cloud or on the organisation's own premises. Desk phones, softphones and mobile clients register to it in the usual way.
How does it know who is calling?
It is a module of the Zone platform, so an inbound number is matched to the customer record before the call is answered, and the record opens on screen. Outbound calls are placed from the record with one click.
Are calls recorded?
Yes, where the organisation enables it. Recordings and the call history are filed against the contact and the deal, alongside messages and documents.
Can ZonePHONE replace an existing PBX?
Yes. It can take over an existing SIP trunk and number range, or run alongside a current system during a transition.