ZoneCHAT
WhatsApp campaigns and a shared inbox, on the record.
Overview
ZoneCHAT delivers template WhatsApp messages to a segmented audience through the Meta Cloud API and brings the replies back into a shared inbox, with every conversation filed on the customer record in ZoneCRM. Delivery is queued and paced so that a campaign of any size completes without loss or duplication.
Summary
| Platform | Web, iOS |
|---|---|
| Status | Live |
| Website | zone.chat |
| Built by | MassIO |
What it does
- Bulk template messaging over the official Meta Cloud API
- Audiences from ZoneCRM records, or from HubSpot lists
- Queued delivery that recovers from an interrupted run
- Delivery, read and reply status per recipient
- A companion mobile application for the reply inbox
Further products
ZoneCRM
Web
People, companies, deals and everything that happens to them.
ZonePHONE
Web, SIP
A telephone system that knows who is calling.
ZoneMEET
Web
Video meetings on a server you own.
ZoneMAIL
Web, IMAP, SMTP
Mailboxes on your own domain, behind one sign-in.
ZoneCAL
Web, CalDAV
Shared calendars that open in the apps you already use.
ZoneFILES
Web, desktop and mobile sync
Files, folders and share links, on your own server.
ZoneVIS
Web
What the AI assistants say when customers ask about you.
ZoneBOARDING
Command line
Every account a colleague needs, created and closed in one step.
Legisure
Web
Certificate of Sponsorship management for UK immigration lawyers and sponsor licence holders.
LOOK
iOS
Proximity discovery for people who are in the same place.
Rested
macOS
A macOS break reminder that defers to the work in progress.
LaterUp
Web, browser extension
Every video you want to keep, in one place.
Converto Calculate
iOS, iPadOS, macOS
Live rates, instant conversion.
Questions about ZoneCHAT
Does ZoneCHAT use the official WhatsApp API?
Yes. Messages are sent through the Meta Cloud API, the official WhatsApp Business Platform, using message templates approved by Meta. It does not automate a consumer WhatsApp account.
Which CRM does ZoneCHAT work with?
ZoneCRM. It is a module of the Zone platform, so audiences and replies are on the same customer records as calls, mail and files. Audiences can also be drawn from HubSpot lists.
Is ZoneCHAT available now?
Yes, at zone.chat, as part of the Zone platform. Organisations can contact MassIO to discuss deployment and message template approval.